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Responsible for the day-to-day operation and leadership of designated staff in an Operations Department. This position may perform the functions of the immediate Supervisor due to short term absence or on an as-needed basis. Duties and Responsibilities: Perform all of the duties and responsibilities of assigned staff on a routine basis. May maintain a reduced workload on a continual basis. Over...
Position description Call Center Workforce Management (WFM) Intraday Manager reviews, plans and reports on the contact volume of call, email and chat activities for a multi-site contact center. The position is responsible for creation of forecasts, schedules, and reports which support the center in its goal to meet call volume demands and performance goals. On a regular and continuous basis, th...